No employee is allowed to have any interest in or be associated with any corporation, company, firm, or person whose nature of business is such that it may, directly or indirectly, give rise to a conflict of interest with the employee’s loss adjusting work.

Employees are not allowed to be involved, directly or indirectly, with any conspiracy to defraud and any collusion in connection with their loss adjusting work, with any party (e.g. including without limitation motor workshop, spare parts & accessories shop, insurance company, insurance broker, insurance agent, underwriter, contractor, insured etc.).

Employees are not allowed to disseminate advertisements in any form or manner which could give rise to the situation of obtaining unfair business advantage and/or competitive edge in pursuance of business solicitation or any attempt thereat.

Announcements, originating from employees, displayed or otherwise, are allowed, provided that it does not give rise to situations outlined below:
a) Bring the loss adjusting profession into disrepute;
b) Give rise to a situation of obtaining unfair business advantage and/or unfair competitive edge, or any attempt thereat.

Employees are allowed to approach insurers for business in the context of loss adjusting work, if it is done in an acceptable, proper and official manner.
If the abovementioned approach to insurers is not done in such form, manner and extent then it would, directly or indirectly:
a) Bring the loss adjusting profession into disrepute;
b) Give rise to a situation of obtaining unfair business advantage and/or unfair competitive edge, or any attempt thereat. Employees are not allowed to contact insurers from scene of fire in progress or scene of accident or workshop, to solicit for loss adjusting work.

Employees must avoid hospitality which in its occasion, frequency or scale could appear to, directly or indirectly:
a) Bring the loss adjusting profession into disrepute;
b) Give rise to a situation of obtaining unfair business advantage and/or unfair competitive edge, or any attempt thereat.

No employee should give gifts of any kind to any insurance personnel or to any person who is able to, directly or indirectly, to assign loss adjusting work to the company.
However, the distribution of assorted office stationery such as diaries or other related paper stationary having the company’s logo and/or name, are excluded from the abovementioned prohibition.

The company is prohibited from employing the following persons as its adjustment staff:
a) An undischarged bankrupt
b) Any person who has been convicted whether within or outside of Malaysia of any offence involving fraud or dishonesty and/or any other criminal offences; or any person who has been dismissed due to disciplinary cause relating to work duties as a loss adjuster.

Employees must insure at all times that they are not involved, directly or indirectly, in any acts of corruption, or other related criminal offences, while carrying out their work duties for the company and/or as loss adjusters.

Any employee may not act, directly or indirectly, discrediting or defaming any other loss adjusting company with the objective or intention of business solicitation and/or obtaining unfair business competitive edge.

Any employee may not issue any statement to the press for publication or otherwise with reference to any topics or issues which are rightfully within the province of the company, insurers and/or the Association of Malaysian Loss Adjusters (AMLA) and deemed to originate therefrom, unless proper and written sanction has been obtained from the insurers and/or the Association of Malaysian Loss Adjusters (AMLA).

An employee shall at all times maintain good liaison with and extend cooperation to its fellow employees and adjusters in the conduct of their work.

When two or more companies are involved in a loss adjustment, the employee and/or lost adjuster concerned should:
a) Immediately inform the other company, through the management of their company, of their work interest in the subject loss adjustment, whose identity can be obtained from the insured.
b) Extend full cooperation and free flow of information and/or documents amongst the loss adjusters/companies concerned at all times, until the loss adjustment is satisfactorily concluded. With the consent of the insurers involved.

When two or more loss adjusting companies are involved in one loss adjustment, the employee/loss adjuster is encouraged, at all times, to cooperate and have consultations with the other company’s/loss adjusters, in a professional manner, as to whether or not policy contribution would arise against the loss adjustment concerned. The employee/loss adjuster should at all times, through the management of their company, refer the matter to the respective principle or insurer, for a decision on the matter, if no common consensus is reached by companies concerned.
Note:
Other rules of conduct may be incorporated herein or modified from time to time by the management, if deemed necessary.